Terms of Service

1. Agreement, Eligibility, Language

1.1 Who we are. EVUUN is operated by Monolithos, LLC ("EVUUN," "we," "us"). These Terms govern your use of evuun.com, the EVUUN MCP and API endpoints, EVUUN cards and hosted pages shown inside third-party AI applications, and the calls, text messages and emails EVUUN sends (together, the "Service").

1.2 How you accept. You accept these Terms when you do any of the following: pay for or authorize an Arrangement; confirm a quote or a booking as a Supplier; claim or create an EVUUN account; register an application; publish a Product. If you only browse public information, Sections 16 to 19 apply to you.

1.3 Adults only. You must be at least 18 and of legal age where you live. The Service is not directed to anyone under 18.

1.4 Language. We provide translations for convenience. If a translation and the English version differ, the English version at the canonical URL controls, to the extent the law allows.

2. What EVUUN Is, and Your Role

2.1 The Service. EVUUN lets AI agents find, ask about, pay for and follow up on real-world services for the people they act for, and settles the money among the parties who made each transaction happen.

2.2 Roles. One person or business can hold several roles. The Part that applies depends on what you are doing at the time.

2.3 Key terms.

• Arrangement: one request, from first inquiry to final settlement, identified by an EVUUN reference.
• Quote: a Supplier's named, priced offer with stated terms and an expiry time.
• Confirmed Arrangement: defined in Section 5.3.
• Receipt: EVUUN's record of what was paid and how it was allocated.

3. AI Agents Acting for You

3.1 Your agent, your instructions. When you ask an AI application to use EVUUN, that application (the "Host") is a separate service with its own terms and privacy practices. EVUUN does not control what your Host says to you or how it interprets your request. Before you authorize payment, the terms that bind you are the ones shown on the EVUUN card or EVUUN payment page, not a summary given by an AI.

3.2 You are the principal. You are responsible for the instructions you give, the accuracy of traveler and contact details, and the bookings and fees that result from Arrangements you authorize.

3.3 AI can be wrong. AI systems can misunderstand or state things inaccurately. Check dates, names, party size, price and cancellation terms on the EVUUN card or page before you authorize.

4. Using EVUUN With or Without an Account

4.1 No account needed to start. You do not need an EVUUN account to see options, ask for a Quote, or pay. If you add EVUUN to an AI application yourself and approve the connection, we create a connection record for that approval. It needs no email address and is not an account. You may give an email address so that we can send you a Supplier's reply; we verify it with a link. If your Host has registered with us, it may tell us that you are its user and give us an email address or phone number so we can prepare Quotes and reach you about your Arrangement.

4.2 Paying confirms it is you. A payment page opened from an EVUUN payment link is tied to one Arrangement, one Quote and one amount, and stops working once paid or expired. Completing payment, including any verification your card issuer or wallet requires, is how we confirm that the person authorizing is you. After payment we send a receipt and a link to that Arrangement to the email address entered at payment. Keep that link private: anyone who has it can view and manage that Arrangement.

4.3 Claiming an account. You can claim an EVUUN account by verifying your email address. An account lets you see Arrangements made through different Hosts in one place and use features that involve stored value or standing permissions: saved-card authorizations, rebate credits, delegated permissions, earnings and payouts. Arrangements paid with the same verified email are added automatically; others require an extra proof step. Credits attached to newly added Arrangements are held for up to 72 hours before they can be used, and we notify the payment email during that time.

4.4 Shared sign-in. EVUUN sign-in is provided by the Monolithos account system, which other Monolithos products also use. Deleting your EVUUN data does not delete your Monolithos sign-in unless you ask for that separately.

5. Arrangements: From Suggestion to Confirmation

5.1 Suggestions are not offers. Options, comparisons, reference prices and Curator descriptions shown before a Quote are information only. They can change and do not bind us or any Supplier.

5.2 Inquiries we make for you. For Suppliers without an online booking system, you may ask EVUUN to inquire. We may contact the Supplier by phone, text message or email using automated systems, including an AI voice assistant that identifies itself as AI. We find a business's contact details ourselves from what it has published. We do not call or message a business at a number or address supplied by a Host or a user. We limit how many inquiries one person or connection can have open at a time, and may queue requests above those limits. We share only what is needed to obtain a Quote: date, party size, relevant requirements you stated, and a first name or initials. We do not promise that a Supplier will respond or accept.

5.3 When an Arrangement is confirmed. An Arrangement is a "Confirmed Arrangement" only when all three of the following are true:

1. a named Supplier has confirmed the date, party, total price and cancellation terms (the terms);
2. you have authorized payment for those terms on an EVUUN card or EVUUN payment page (the authorization); and
3. the place has actually been secured, shown by a Supplier confirmation, booking reference or ticket number (the reservation).

EVUUN shows its confirmation seal and issues a pass only for a Confirmed Arrangement. Until then the status shown is the true status. "Paid, awaiting Supplier confirmation" is not a booking.

5.4 Quotes expire. A Quote can be accepted only until its stated expiry. If price or availability changes before the reservation is secured, we will ask you to accept the new terms or will release your authorization.

5.5 Your contract for the service. Unless the card or page says otherwise, the real-world service is provided by the Supplier under the Supplier's own conditions, which are shown to you before you authorize. EVUUN is not the hotel, airline, restaurant, guide or driver.

6. Prices, Payment and Authorization

6.1 Total price. The price you authorize is the total for the stated terms, including mandatory taxes and fees known at that time. Any amount payable directly to the Supplier on site is stated separately.

6.2 Who charges you.

Charges made by Monolithos appear on your statement as MONOLITHOS* EVUUN (or MONOLITHOS, LLC, as stated on your payment page and receipt). For hotel stays, the lodging partner's descriptor shown on the payment page appears on your statement.

6.3 Authorization before capture. For services we charge, we may place an authorization hold when you authorize and capture it only when the Supplier confirms. If the Supplier does not confirm within the stated time, we release the hold.

6.4 Deposits and balances. Where an Arrangement has a deposit and a later balance, the card or page states each amount, when it is charged, and what is refundable.

6.5 Standing permissions (account required). If you choose to, you can save a card and sign a standing authorization that lets your agent pay for Arrangements within limits you set: a maximum per payment, a period limit, an expiry date, and the kinds of Arrangement covered. Payments inside those limits are made without asking you again and you are notified after each one. You can see and revoke every standing authorization in your account at any time. Revoking does not undo payments already made.

6.6 What authorizing lets us do. When you authorize an Arrangement, the page lists what EVUUN and your agent may then do for that Arrangement without asking again (for example, accept a Supplier's proposed time change within the same price) and what will still require your confirmation.

6.7 Service fees and pricing. Any EVUUN service fee or markup is included in or shown alongside the total price on the EVUUN card or payment page before you authorize. Service fees for inquiry requests are shown before you authorize and, where stated, are charged only if the request succeeds.

6.8 We are not a bank. EVUUN does not offer deposit accounts or stored-value accounts. Funds we collect are applied to your Arrangement and settled to the parties entitled to them under Section 14.

7. Changes, Cancellations, Refunds

7.1 The stated terms apply. Each Arrangement shows its change and cancellation terms before you authorize. Those terms, and the Supplier's conditions, determine what is refundable.

7.2 How to cancel or change. Ask your agent, use the card, or use the link in your receipt. A cancellation takes effect when EVUUN shows it as cancelled.

7.3 Where refunds go. Refunds are returned to the original payment method. Timing depends on your card issuer or wallet. Rebate credits applied to a refunded Arrangement are returned as credits.

7.4 If a Supplier does not perform a Confirmed Arrangement. Tell us through your agent or the link in your receipt. We will pursue the Supplier for you, and:

For amounts charged by Monolithos, we will refund what you paid for the part not performed, whether or not we recover it from the Supplier.

For hotel stays charged by the lodging partner, refunds follow that partner's process and we will help you through it. In all cases, Section 17 limits any liability beyond the refund.

7.5 Events outside anyone's control. Weather, strikes, closures, government action and similar events are handled under the Supplier's conditions and the stated terms.

8. Rebate Credits

Some Arrangements earn the Buyer a rebate credit, shown on the Receipt. Rebate credits are promotional discounts. They have no cash value, cannot be withdrawn, transferred or sold, and can be applied only to eligible future Arrangements through a claimed account. We may correct credits issued in error or tied to refunded, fraudulent or charged-back Arrangements. Rebate credits do not expire.

9. Travel and On-Site Conditions

• You are responsible for passports, visas, health and entry requirements, arriving on time, and following the Supplier's house rules.
• Airline tickets are subject to the airline's conditions of carriage and fare rules.
• EVUUN is not a common carrier or hotel operator and does not sell travel insurance.
• Seller of Travel notice (California, Florida, Washington, Hawaii): Hotel room charges on EVUUN are processed directly by our licensed lodging partner (currently Nuitée) as Merchant of Record. Standalone local dining, venue reservations, and local experiences charged by Monolithos do not include air, sea, or motorcoach transportation or regulated travel packages. Air ticketing and Monolithos-billed travel packages are not offered for sale to residents of California, Florida, Washington, or Hawaii unless and until applicable state Seller of Travel registrations are posted on the checkout page.
• Tell us before you authorize about any need that affects whether a service is suitable (mobility, allergies, age of travelers). We pass these to the Supplier but cannot guarantee how the Supplier accommodates them unless the Quote says so.

10. Calls, Text Messages and Email From EVUUN

10.1 To Buyers. We send transactional messages about your Arrangements: Quotes, payment links, confirmations, changes, and reminders that need your action. We do not send marketing to a phone number or email address given only for an Arrangement.

10.2 To businesses. When a Buyer asks us to inquire, we may call a business at its published telephone number using an AI voice assistant, or reach out by email or text where automated voice calls are restricted (such as to U.S. mobile numbers without prior consent). At the very start of every call, the assistant states that it is an automated AI assistant calling from EVUUN on behalf of a customer and that the call is being transcribed in real time to verify booking terms. It answers truthfully if asked whether it is human, and immediately ends the call or switches channels if the business prefers not to speak with an AI assistant or objects to transcription. We send a text message to a business only after the person we spoke with agreed to receive it, or after the business contacted us first.

10.3 No audio recording; live transcription. EVUUN does not record or store call audio. Calls are transcribed as they happen (following the opening notice in Section 10.2) solely to produce an accurate Quote and record the Supplier's response; the booking facts stay with the Arrangement, and verbatim transcript excerpts are deleted after 90 days.

10.4 SMS program terms.

• Program: EVUUN booking inquiries and confirmations. Messages are sent to a business that agreed to receive a quote or confirmation link, and to Buyers about their own Arrangements.
• Frequency: varies with activity. Message and data rates may apply.
• Stop: reply STOP to stop messages from that number. You will get one confirmation message.
• Help: reply HELP or email support@evuun.com.
• Carriers are not liable for delayed or undelivered messages.
• Mobile numbers and SMS consent are never shared with third parties or affiliates for marketing. See the Privacy Policy.

11. Hosts and Developers

11.1 License. Subject to these Terms and our documentation, you may connect your AI application to EVUUN's MCP and API endpoints and display EVUUN cards, embeds, hosted pages and data to your users.

11.2 Registration. You may use public search without registering. To vouch for your users, receive events, or earn a revenue share, you must register an application and keep its details accurate.

11.3 Vouching for users. When you tell us that a person is your user and give us their contact details, you confirm that (a) the person is an adult who asked you to act for them, (b) you are permitted to share those details with us for that purpose, and (c) the details are accurate to your knowledge. You must not use vouching to obtain Quotes or member prices for anyone else.

11.4 What you must not do.

• Add any fee or markup to an EVUUN price unless our documentation permits it and it is shown to the user as yours.
• Change, hide or contradict the price, Supplier name, cancellation terms or status that EVUUN returns.
• Present an Arrangement as confirmed before EVUUN reports it as a Confirmed Arrangement.
• Remove the EVUUN mark or the terms link from a card, embed or hosted page.
• Use Buyer data received from EVUUN for anything other than serving that Buyer's request.
• Collect a Buyer's card details for an EVUUN Arrangement yourself. Payment happens on EVUUN's card or page, or through a payment token the Buyer authorized.

11.5 Neutrality. EVUUN returns the same prices and the same ordering to every Host for the same request. We do not sell ranking.

11.6 Test mode. We provide a test mode in which no real money moves and no Supplier is contacted. Do not send real personal data in test mode.

11.7 Changes to the interface. We version the Arrangement, Receipt and directory formats and aim to add fields rather than remove them. We will give reasonable notice before a breaking change.

11.8 Revenue share. Section 14 applies.

12. Curators

12.1 Your Product. You may publish a Product: a described real-world experience made up of one or more Supplier services, with your name on it. You can create it through your own AI agent, on evuun.com, or by giving us existing material and approving the draft we prepare.

12.2 Your promises. You confirm that (a) you have the right to use the text, images and names you provide, (b) your description is honest about what is and is not included, and (c) you disclose any relationship with a Supplier that a Buyer would want to know.

12.3 License to us and protection of your curation. You keep ownership of your original material. While your Product is published, you grant EVUUN a non-exclusive, worldwide, royalty-free license to host, display, translate, adapt into structured summaries and agent cards, and distribute it through Hosts solely to offer and fulfill your Product. EVUUN will not remove your attribution or repurpose your material or its AI-generated summaries into a competing EVUUN house product. When you unpublish a Product, this license ends within 7 days (allowing for cache clearing), except that we keep an archival copy on Receipts and records for Arrangements already quoted or booked.

12.4 Supplier terms. A Product can be sold only when each Supplier in it has confirmed its supply terms. You may ask EVUUN to obtain those confirmations for you. You must not present your own package price as a Supplier's price.

12.5 Pricing. You propose the price. EVUUN applies its published pricing rules and produces the Quote. EVUUN may pause a Product whose terms can no longer be honored.

12.6 Attribution. A published Product keeps your name. Other Curators using the same Supplier do not affect your attribution, and you have no exclusivity over a Supplier unless the Supplier agreed to it in writing.

12.7 Earnings. Section 14 applies.

13. Suppliers

13.1 These terms are short on purpose. They apply when you confirm a quote, a booking, or standing terms through an EVUUN link, call or agent (including where a local-language summary of key booking terms is shown on the confirmation screen). You do not need an account to give a first quote.

13.2 What you confirm. When you confirm, you agree to provide the stated service on the stated date for the stated party at the stated price (inclusive of any applicable local consumption, value-added, or sales taxes on your service), under the cancellation terms shown. Tell us at once if you cannot.

13.3 Getting paid and payment-collection agency. The page shows what you will receive and when. Unless stated otherwise, a booking counts as completed 48 hours after the service ends if the customer has raised no problem, and we pay you 7 days after that. For large bookings paid by a new customer we may pay 30 days after completion; the page tells you when this applies. You add your payout details when your first payment is due. If a deposit is paid to you in advance and you then do not provide the service, you agree to return it. By confirming a quote or booking (or publishing a Curator Product), you appoint Monolithos, LLC as your limited payment-collection agent solely to accept payment from the Buyer on your behalf; payment by a Buyer to Monolithos satisfies the Buyer's payment obligation to you for that Arrangement, and your recourse for payout is solely against Monolithos.

13.4 Being listed. After your first paid booking we may ask whether future customers may reach you through EVUUN in the same way. If you agree, your business and the terms you approved become available to AI agents using EVUUN. There is no fee and no exclusivity, and you can withdraw at any time by replying to any EVUUN message or emailing us. Withdrawal does not cancel bookings already confirmed.

13.5 If you do not perform. If you do not provide a confirmed service without a valid reason under the stated terms, we may withhold payment for that booking, recover any deposit, record the event on your listing, pause or remove your listing, and apply any additional remedies stated in the Program Rules or your confirmation.

13.6 Your own prices elsewhere. EVUUN does not restrict what you charge through other channels.

13.7 Experience notes. Buyers who completed a booking with you may leave a factual note about it. We show whether a note is verified. You may ask us to review a note you believe is false.

14. Earnings, Attribution, Payouts and Contribution Records

This Section applies to Hosts, Curators and Suppliers ("Participants").

14.1 Program Rules. Shares are set by EVUUN's Program Rules, which we give to each Participant before any earnings accrue to them and identify by a version. The version in force when the Buyer authorizes an Arrangement governs that Arrangement permanently. We may publish new versions that apply to later Arrangements.

14.2 Attribution. Each Receipt records who brought the Buyer, who organized the Product, and whose earlier Arrangement first brought the Supplier onto EVUUN. These attribution records do not expire. Whether and how much an attributed role is paid is set by the Program Rules version that applies.

14.3 When earnings become payable. Earnings accrue only on Confirmed Arrangements that were performed and not refunded, after actual costs are known and a review period has passed. Amounts shown before then are estimates.

14.4 Reversals. If an Arrangement is refunded or charged back, the related earnings are reversed. If you were already paid, we deduct the amount from your later earnings.

14.5 Payouts and taxes. Payouts are made to an account in your name through our payout providers (currently Wise for international payouts, and Stripe Connect in the United States). A newly added payout account can be used 48 hours after it is added. Provider fees and currency conversion may reduce the amount received and are shown before you confirm. Each Participant is responsible for reporting and paying its own income, value-added, consumption, or other taxes. Before payout, we or our payout provider collect required tax forms—such as IRS Form W-9 from U.S. persons and IRS Form W-8BEN or W-8BEN-E (or equivalent certification of non-U.S. status and place of service performance) from non-U.S. Participants—and issue tax information returns and apply tax withholding where required by applicable law.

14.6 Contribution records. EVUUN keeps a tamper-evident operational log of each Participant's contribution to performed Arrangements, and you can export yours. These records are informational only, are non-transferable and non-tradable, carry no cash or redemption value, and are not equity, shares, a security, a token, a currency, or a vested right or promise of any future payment, profit-sharing, benefit or right, unless a separate written agreement manually signed by an authorized officer of Monolithos expressly says so.

15. Your Preferences, Your Content, Experience Notes

15.1 Preferences we remember. To make later Arrangements faster, EVUUN remembers facts from your past Arrangements, such as party size, seating or dietary preferences, and places you booked. (Health, medical, or accessibility notes stated for a booking are used only for that specific Arrangement unless you explicitly save them to your profile.) You can see, correct, export and delete these in a claimed account or by contacting us. Preferences learned through one Host are not made available to another Host unless you allow it.

15.2 Experience notes. If you leave a note about a completed Arrangement, you grant EVUUN a non-exclusive license to display it with the Supplier and Product it concerns. Notes must describe what actually happened. We do not use star ratings.

15.3 Our materials. EVUUN's software, marks and designs belong to Monolithos, LLC.

16. Acceptable Use

You may not use the Service to: break any law or sanctions rule; make bookings you do not intend to honor; resell or broker reservations where the Supplier prohibits it; harass or deceive Suppliers; impersonate another person; submit false experience notes; interfere with, probe or overload the Service; or scrape it at scale. We may refuse, pause or cancel any request, and suspend access, where we reasonably believe there is fraud, abuse, legal risk, or risk to a Supplier or another user.

17. Disclaimers, Liability, Indemnity

17.1 Disclaimer. To the fullest extent the law allows, the Service is provided "as is" and "as available." Except for what Sections 5.3 and 7.4 expressly state, we do not warrant that a Supplier will perform, that a Host's statements are accurate, or that the Service will be uninterrupted or error-free.

17.2 Limit. To the fullest extent the law allows, Monolithos, LLC and its members, officers, employees and providers are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, data or goodwill. Our total aggregate liability for any claim relating to an Arrangement is limited to the greater of the amount you paid to Monolithos for that Arrangement or US$100 (in addition to any refund owed under Section 7). For Participants, our total aggregate liability in any twelve-month period is limited to the greater of the amounts paid or payable to you under Section 14 in the six months before the event giving rise to the claim or US$100.

17.3 Rights that cannot be limited. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, willful misconduct or gross negligence, or any mandatory statutory consumer right or remedy that cannot be excluded under the law of the place where you live.

17.4 Indemnity. To the extent the law allows, you will cover third-party claims and costs arising from your breach of these Terms or of law: for Hosts, from what your application told users or did with their data; for Curators, from your content or undisclosed relationships; for Suppliers, from the service you provided or failed to provide.

18. Disputes and Governing Law

18.1 Talk to us first. Email legal@monolithos.ai with your Arrangement reference and a description. We will try to resolve it within 30 days.

18.2 Buyers in the United States: arbitration. Except for small-claims actions and where the law prohibits it, disputes between a Buyer and Monolithos are resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. You and Monolithos waive jury trial and class or representative actions. You may opt out within 30 days of first accepting these Terms by emailing legal@monolithos.ai with the subject "Arbitration Opt-Out."

18.3 Governing law and courts. These Terms (including commercial arrangements with Suppliers, Curators, and Hosts worldwide) are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. Subject to Section 18.2 and to mandatory statutory rights of consumers to bring claims in the courts of the place where they live, the state and federal courts in New Castle County, Delaware have exclusive jurisdiction.

19. Changes and Contact

We may update these Terms. For material changes we will post the new date and give at least 30 days' notice by email or on the Service, unless a faster change is required by law or security. Changes do not alter the terms of an Arrangement you already authorized.

Monolithos, LLC 131 Continental Dr, Suite 305 Newark, DE 19713, United States Legal: legal@monolithos.ai · Privacy: privacy@monolithos.ai · Support: support@evuun.com